• News

Click here for more Awards

News - Expert System Introduces COGITO® Answers to Take Enterprise Search and Self-Help Solutions to the Next Level

Expert System Press Release

Expert System Introduces COGITO® Answers to Take Enterprise Search and Self-Help Solutions to the Next Level

Semantic Analysis Combined with a Natural Language Interface Vastly Improves Corporate Search and Customer Support Through Websites, Email or Mobile Devices

New York – December 10, 2008 - Expert System, leading provider of semantic software that searches, discovers, classifies and interprets text information, announces the launch of COGITO® Answers, a semantic search platform incorporating a Natural Language Interface (NLI) designed for enterprise search and customer self help.

With COGITO Answers, enterprise employees can easily access unstructured information found in databases, manuals, Intranets and other corporate resources to complete their daily tasks. Unlike standard technologies, the solution takes into account a companies’ unique language (e.g. acronyms and other lingo). COGITO Answers uses its semantic engine to analyze sentences and identify the meaning of the text rather than matching keywords.

Because COGITO Answers is built with a NLI, customers in need of help or service can receive the most accurate answers to any question asked with the least amount of keystrokes via email, web and mobile devices. Users can type in everyday language, expressing their requests as they would with a colleague and receive an accurate, immediate and direct answer to their query.

For example, if a user typed: 

- How can I check my work email from my mobile device?
or
- How can I forward my work email to my mobile device?

COGITO Answers understands the context in which the words are used within the two sentences are completely different. As such, users receive the correct response because the meaning of the sentences is interpreted correctly.

"Combining semantic technology, natural language processing and self-help gives companies a double advantage,” said Luca Scagliarini, vice president, strategy & business development at Expert System. “On one hand, enterprises can guarantee customer satisfaction due to the punctuality and effectiveness of the service, and on the other hand, enterprises save money and staff resources due to the immediate reduction of the number of requests in to the call center."

Customer Care has always been one of the most strategic areas for Expert System, as attested by the number of customers who have deployed COGITO for customer service operations: Autostrade per l’Italia (Italian Highways), Genialloyd, Tiscali, Telecom Italia. COGITO Answers allows enterprises to keep track of all interactions with customers and capture all requests sent to the system. This means having a 360-degree view of customer needs and expectations, turning each contact into immediately useful data.

"We have chosen the brand name COGITO Answers because it exemplifies, in a very precise way, the characteristics of our product,” said J. Brooke Aker, CEO of Expert System USA. “The intelligence behind the solution gives users the answers they need immediately, correctly from anywhere through multiple devices."

For more information contact answers@expertsystem.net

Expert System Expands U.S. Team by Adding VP of Enterprise Sales
Bryan Bell, 7-27-2010

AGI selects Expert System for Improved News Categorization and Distribution
Cogito enables AGI to reduce the workload of its newsroom, 7-22-2010

Expert System’s Semantic Software to Exhibit among the Best of Italy at Expo Shanghai
Expert System’s Mobile Government project, 7-20-2010

Expert System Selected as Distinguished Honoree at 7th Annual International Business Awards^SM
7-14-2010

Expert System USA Wins Stevie^® in 8th Annual American Business Awards^SM
COGITO Focus Wins Best New Product or Service of the Year, 6-29-2010

Expert System’s COGITO® Monitor Available as Semantic Platform
Semantic Technology Conference, San Francisco - CA 6-23-2010