Telecom Italia


 Telecom Italia


Telecom Italia, one of Italy's top providers for telecom, internet and media, chose Expert System to develop an advanced search engine to help improve customer satisfaction on its online portals. The Cogito Search Explore Engine semantic technology provides a semantic portal that accurately interprets customer requests through natural language processing to retrieve the precise information. This customer interaction management solution enhances the quality of service provided by the portal and reduces reliance on live customer assistance.



Benefits

  • Improved online customer assistance.
  • Semantic portal supports increased precision and relevance of search results.
  • Fast, accurate retrieval of search results.