The Telecommunications industry connects people and information, enabling communication across the globe. As demand for services increases worldwide, the industry is continually challenged to introduce new technologies and provide faster access to information.
As more information about customers and their interactions with the business are brought inside the organization through advanced tools and technologies, Expert System leverages the power of semantic technology to provide Telcos with solutions that support more effortless, proactive customer service.
Semantic technology provides access to knowledge bases and customer information across functional areas and via simple natural language interfaces, enabling self-help customer service solutions that push answers in response to customer requests. Semantics also support Voice of the Customer analytics to leverage customer feedback and opinions for better service and greater market intelligence. Choose Cogito for: