Linear

 

 Linear

 

The insurance provider Linear chose Expert System's semantic technology to support the large, ever increasing volumes of documents managed daily by its customer call center. Cogito Answers analyzes all requests interpreted through natural language processing and categorizes them by topic. For simple queries, Cogito Answers automatically retrieves the most appropriate response from the knowledge base to immediately respond to requests, routing more complex requests to an operator.



Benefits

  • Faster access to information for customers.
  • Reduced costs for customer service and business management.
  • Updated, accurate statistical data on customer communications