Genialloyd


 Genialloyd

 

Genialloyd, one of Italy’s largest insurance companies, selected Expert System's semantic technology to transform its website into a dynamic information exchange portal in order to better serve customers. The Cogito Answers self-help solution guarantees fast, accurate access to information for its users in everyday language (natural language processing). By relying on Cogito to accurately interpret and respond to customer queries, Genialloyd has improved its overall assistance process and reduced costs for live customer assistance.



Benefits

  • Call Center traffic for routine questions greatly reduced.
  • Increased efficiency in the management of email and customer queries.
  • Significantly improved the customer experience through an intuitive, self-help solution.