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Finance

:: Gaining a competitive advantage
:: Building up a relationship of trust with customers

... are priorities held by banks and insurance companies.

Expert System has developed different applications that support services of high added value. Through simple and convenient systems for the interpretation and management of natural language, new contact points are established (on the web, via e-mail, via SMS) that facilitate communication between the customer and the bank or insurance company.

Requesting on-line quotes for insurance policies using every-day language or carrying out Internet Banking operations using an intuitive and dynamic interface help to reinforce customer satisfaction. The solutions on offer cut expense and time spent on assistance because the operations are dealt with automatically.

Even when faced with huge quantities of documents and information, Expert System's products are useful for classifying, researching, data-mining and normalizing. Thanks to COGITO® language technology, all documents and information treated are indexed from a conceptual perspective to obtain enhanced results during their use.

The solutions developed for the Finance sector are able to:

create a Self-Help facility in natural language based on FAQs or other information
automatically manage and classify all e-mails
interpret and deal with requests from clients during Internet Banking
supply information via SMS without the need for pre-set consultation syntax
support back-office activity, classifying, indexing, normalizing and extracting information automatically

Some customers of Finance area

Success story: Genialloyd

Latest news

Expert System participates in the 2010 Forrester Groundswell Awards Business to Business Category, 9-2-2010

Upcoming Events - Autumn 2010 Join Expert System at These Upcoming Events!

Expert System Highlighted as Leader in Enterprise Semantic Software Gilbane Group Report Analyzes Evolving Landscape of Semantic Technologies, 8-24-2010