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Customer Care
The best way to stay in synch with your customers
In order to guarantee high quality customer care services, we have developed an e-CRM suite focusing on innovation, efficiency and cost control.
We offer semantic software for self-help with which you will be able to offer your customers the freedom to ask for assistance or ask for information in the quickest way.
Thanks to the integration of linguistic analysis for content access and automatic comprehension of language, customers will just need to write requests in natural language, as they were talking to a person: whenever they want, wherever they are, as they prefer, via mail, text-messaging, web or smart phone.
Our software modules are compatible with all the main applications for Customer Relationship Management.
Expert System products for Customer Care
Find out how Cogito Answers enhances customer service activities and streamlines user experience through a multi-channel (sms, email, and web), self-help solution.
“Implementing advanced solutions such as those provided by Expert System allows us to optimize the speed and quality of the answers we provide to our customers inquiries, making our relationship with customers more dynamic, and at the same time simplifying the Customer Service processes.”
Donatella Ligas, Director of the Customer Service at Tiscali Italia
Expert System for Tiscali Italia For a demo or more information on our Customer Care solutions, contact answers@expertsystem.net
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Latest news
Expert System participates in the 2010 Forrester Groundswell Awards
Business to Business Category, 9-2-2010
Expert System Highlighted as Leader in Enterprise Semantic Software
Gilbane Group Report Analyzes Evolving Landscape of Semantic Technologies, 8-24-2010
Semantic Enterprise: The StartUps
Categorizing Semantic Enterprise Vendors, SemanticWeb, 8-5-2010
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